Patient SET™ Message to Healthcare Providers

This Patient SET™ “Satisfaction Every Time” is an online video Provider CME and Nursing eduction series available through The Sullivan Group.

*Patient Satisfaction has emerged as one of the most important aspects of medical training in today’s healthcare environment. Patients are not only demanding it, they are researching hospital and provider satisfaction ratings to make sure others have had a positive experience prior to seeking medical care themselves. Despite this high public demand and potential hospital revenue loss from poor patient satisfaction scores, the medical community is doing a poor job of training our healthcare providers how to successfully satisfy our patients.

It is critical to implement best practices in patient satisfaction in order to prevent lawsuits, improve the satisfaction of both the patient and provider, and obtain the highest HCAHPS scores for CMS payments and patient satisfaction scores. The Sullivan Group Online Patient SET™ Program includes online CME education that provides a framework for practitioners to deliver consistent, compassionate care to patients in all healthcare settings. We explain why patient satisfaction techniques are critical in today’s healthcare environment, and introduce an evidence-based Patient SET™ List, a systematic approach to patient encounters that is organized into three stages of care. High quality video examples with professional actors demonstrate both the wrong way and the correct way to communicate with patients.

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Patient SET™ WRONG WAY Intro for Providers

This Patient SET™ “Satisfaction Every Time” is an online video Provider CME and Nursing eduction series available through The Sullivan Group.

*Patient Satisfaction has emerged as one of the most important aspects of medical training in today’s healthcare environment. Patients are not only demanding it, they are researching hospital and provider satisfaction ratings to make sure others have had a positive experience prior to seeking medical care themselves. Despite this high public demand and potential hospital revenue loss from poor patient satisfaction scores, the medical community is doing a poor job of training our healthcare providers how to successfully satisfy our patients.

It is critical to implement best practices in patient satisfaction in order to prevent lawsuits, improve the satisfaction of both the patient and provider, and obtain the highest HCAHPS scores for CMS payments and patient satisfaction scores. The Sullivan Group Online Patient SET™ Program includes online CME education that provides a framework for practitioners to deliver consistent, compassionate care to patients in all healthcare settings. We explain why patient satisfaction techniques are critical in today’s healthcare environment, and introduce an evidence-based Patient SET™ List, a systematic approach to patient encounters that is organized into three stages of care. High quality video examples with professional actors demonstrate both the wrong way and the correct way to communicate with patients.

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Patient SET™ CORRECT WAY Intro for Providers

This Patient SET™ “Satisfaction Every Time” is an online video Provider CME and Nursing eduction series available through The Sullivan Group.

*Patient Satisfaction has emerged as one of the most important aspects of medical training in today’s healthcare environment. Patients are not only demanding it, they are researching hospital and provider satisfaction ratings to make sure others have had a positive experience prior to seeking medical care themselves. Despite this high public demand and potential hospital revenue loss from poor patient satisfaction scores, the medical community is doing a poor job of training our healthcare providers how to successfully satisfy our patients.

It is critical to implement best practices in patient satisfaction in order to prevent lawsuits, improve the satisfaction of both the patient and provider, and obtain the highest HCAHPS scores for CMS payments and patient satisfaction scores. The Sullivan Group Online Patient SET™ Program includes online CME education that provides a framework for practitioners to deliver consistent, compassionate care to patients in all healthcare settings. We explain why patient satisfaction techniques are critical in today’s healthcare environment, and introduce an evidence-based Patient SET™ List, a systematic approach to patient encounters that is organized into three stages of care. High quality video examples with professional actors demonstrate both the wrong way and the correct way to communicate with patients.

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Radio Interview Speak up and Stay Alive - Patient Safety with Pat Rullo

Dr. Finefrock speaks with Pat Rullo about engaging healthcare providers on how to improve the patient experience. Dr. Finefrock is the founder of the PatientSET™ Program “Satisfaction Every Time” designed to improve the Patient Experience and HCAHPS by online video medical education. There are currently physicians and nurses in 114 hospitals nationwide participating in the PatientSET™ Program education.

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HCAHPS for Nurses - Not explaining Medications properly

In this HCAHPS sample of the PatientSET video online CE series, nurses can see the proper way to explain medications while demonstrating patient safety. It is in contrast to the wrong way video education.

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HCAHPS for Nurses - Explaining Medications the correct way

In this HCAHPS sample of the PatientSET video online CE series, nurses can see the proper way to explain medications while demonstrating patient safety. It is in contrast to the wrong way video education.

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Testimonials

” Dr. Finefrock is the top #1 or #2 physician in our specialty at improving the patient experience. “

” Best online education I’ve ever had in my 17 years of nursing. The case samples kept my interest be­cause they were not made up or fictional. You presented real life catastrophes for us to learn from. Excellent! “

” This was a particularly valuable activity and reminded/reinforced very basic but crucial interpersonal skills. I was also intrigued by the evidence correlating patient satis­faction with malpractice activity. “

” Great real-life examples of cognitive errors to be avoided. I’ll really be on the lookout when I return to work tonight! “

” This course provided very effective adult learning via clear/understandable objectives, multiple choice exams and visual aids (outstanding/real clinical re-enactments)! “

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