Patient SET™ Program
During this introduction, Dr. Doug Finefrock briefly outlines the various elements of the PatientSET™ Program. The PatientSET™ Program was designed by physician and nursing leaders to provide scalable tools that organizations can implement to empower healthcare workers. Unfortunately up to this point, many patient satisfaction initiatives rely on a top-down approach that ultimately falls short of reaching clinicians and nurses on the front lines. PatientSET™ leverages technology to provide tangible strategies that all healthcare workers can embrace to improve the overall patient experience with its design to improve HCAHPS scores.