“Strategies to Improve the Patient Experience in the Emergency Department”. Grand Rounds, St. Joseph’s, Department of Emergency Medicine, Paterson, NJ, 10/21/20
“The Emergency Medicine Patient Experience and You”, Newark- Beth Israel, Emergency Medicine Grand Rounds, Newark, NJ. 12/16/15
“Healthcare Communication Training”, The Ohio State University Fischer College of Business, Columbus, OH. 10/19/15
“The Status of Emergency Medicine and Patient Satisfaction”, Morristown Memorial Hospital, Emergency Medicine Grand Rounds, Morristown, NJ. 4/21/15
“Mentoring for Medical Students: Advice from the Program Directors”, Hofstra North Shore- Long Island Jewish School of Medicine, Grand Rounds Panel Discussion, Hempstead, NY. 2/28/15
“Integrating the Patient Experience (HCHAPS) in Healthcare Delivery”, The Ohio State University Fischer College of Business, Grand Rounds. Columbus, OH. 2/11/15
“Happy Patients, Happy Doctors: Improving Patient Satisfaction Decreases Your Liability”, Rutgers- New Jersey Medical School, Grand Rounds, Newark, NJ 1/28/15
“Win-Win: How Improving the Patient Experience Improves Your Job Security”, Rutgers- New Jersey Medical School, Grand Rounds, Newark, NJ 1/28/15
“Win-Win: How Improving the Patient Experience Improves Your Job Security”, Mount Sinai- Beth Israel Medical Center, Emergency Medicine Residency Conference, NY, NY. 8/6/14
“Patient Satisfaction and the Affordable Care Act”, 1st Annual, New Jersey EM Residency Symposium, Newark, NJ. 3/5/14
“Why Improving the Patient Experience is Critical in Today’s Healthcare Environment”, Mount Sinai-Beth Israel Medical Center, Emergency Medicine Residency Conference, NY, NY. 10/2/13
“Improving the Patient Experience in the Emergency Department: High-Risk Video Demonstrations”, Mount Sinai-Beth Israel Medical Center, Emergency Medicine Residency Conference, NY, NY. 10/2/13
“Win-Win: How Improving the Patient Experience Improves Your Job Security”, Central Michigan University, Emergency Medicine Residency Conference, Saginaw, MI. 8/29/13
“Improving the Patient Experience in the Emergency Department: High-Risk Video Demonstrations”, Central Michigan University, Emergency Medicine Residency Conference, Saginaw, MI. 8/29/13
“Strategies to Improve HCAHPS and the Overall Patient Experience in Hospitals”, Elliot Health System, Regional Conference of Patient Experience and Risk Management Teams, Manchester, NH. 4/19/13