• First Impressions Are Critical to Patient Experience

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    All of us experience a never-ending number of first impressions. Consider that first visit to a restaurant highly recommended by friends. After being seated, five or ten minutes go by without a waiter coming to the table. When the waiter does arri...

  • Why A Better Patient Experience Now

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    Providing a better patient experience continues to challenge hospitals and other medical facilities, despite: The numerous national conferences examining this issue and proposing means to better achieve it; The countless newspaper st...