• First Impressions Are Critical to Patient Experience

    Viewed 391 Times
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    All of us experience a never-ending number of first impressions. Consider that first visit to a restaurant highly recommended by friends. After being seated, five or ten minutes go by without a waiter coming to the table. When the waiter does arri...

  • Why A Better Patient Experience Now

    Viewed 677 Times

    Providing a better patient experience continues to challenge hospitals and other medical facilities, despite: The numerous national conferences examining this issue and proposing means to better achieve it; The countless newspaper st...

  • To many physicians and nurses, their hospital’s effort to create a better patient experience seems to introduce a tidal wave of change and inconvenience.  While there are some valid concerns, there are probably more misperceptions and ...

  • More hospitals than ever before are recognizing the imperative of creating better patient satisfaction in their institutions.  While the Affordable Care Act has enforced a “pay for performance” environment through its HCAHPS Surv...

  • Patients As Customers?

    Viewed 903 Times

    Is it too far fetched to treat our patients as if they were visiting a five-star restaurant?  Not necessarily in today’s healthcare world. It is natural for us to hold on old habits.  We have our comfort zones whether they r...

  • Patient Experience Awareness Is Everywhere

    Viewed 1059 Times

    Over the last few years, the term “patient experience” has become a more recognized focus for hospitals, clinics and physician offices.  It is sometimes synonymous with patient satisfaction, patient centered care, and patient eng...

  • Nonverbal Communication

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    Nonverbal communication is the single most powerful form of communication.   There are three main channels of communication (Eggert, 2012).  The meaning of the words represents 7% of the message; how the words are said accou...

  • Effective Communication: Often Overlooked, Misunderstood

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    Many people consider themselves to be good communicators, but do not truly understand the skills required to be effective communicators.  Think back on your experience with high school or college instructors.  How many of them would sim...

  • HCAHPS – The Hospital Perspective

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    Patient experience / patient satisfaction is one of the top 3 priorities of hospitals over the next 3 years, according to the March 2011 Beryl Institute survey of 790 hospital executives. HCAHPS (Hospital Consumer Assessment of Healthcare Provide...

  • Patient Experience Becomes a Point of Emphasis

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    It comes as no surprise that a better patient experience in the medical setting has risen on the demand list for individuals.  More and more consumers rate their hospital treatment as successful not only if the quality of care is exceptional...