• Patients As Customers?

    Viewed 1015 Times

    Is it too far fetched to treat our patients as if they were visiting a five-star restaurant?  Not necessarily in today’s healthcare world. It is natural for us to hold on old habits.  We have our comfort zones whether they r...

  • Patient Experience Awareness Is Everywhere

    Viewed 1186 Times

    Over the last few years, the term “patient experience” has become a more recognized focus for hospitals, clinics and physician offices.  It is sometimes synonymous with patient satisfaction, patient centered care, and patient eng...