How to Improve on the HCAHPS Patient Satisfaction Survey

• 2016
  • April
  • March
  • January
• 2015
  • February
  • January
• 2014
  • November
  • October
  • September
  • February
• 2013
  • December

• 
• 
• 
• 
• 
• 

• 
  First Impressions Are Critical to Patient Experience
• 
  How to Improve on the HCAHPS Patient Satisfaction Survey
• 
  Why A Better Patient Experience Now
• 
  Overcoming Concerns About Creating a Better Patient Experience
• 
  Excellent Communication Remains at the Core of Improved Patient Satisfaction

• 
  Nonverbal Communication
• 
  Patients As Customers?
• 
  Excellent Communication Remains at the Core of Improved Patient Satisfaction
• 
  Why A Better Patient Experience Now
• 
  Effective Communication: Often Overlooked, Misunderstood

• point of emphasis
• patient experience
• patient care
• patient satisfaction
• HCAHPS
• hospital reimbursements
• patient communication
• nonverbal communication
• hospitals compete
• patients are consumers
• Communication with patients
• patients as consumers
• answering caregiver concerns
• role of hospital leaders
• Better patient experience
• CMS reimbursement
• value based purchasing
• quality of care
• Affordable Care Act
• PatientSET Program
• Patient Satisfaction Survey
• CMS reimbursement to hospitals
• value-based purchasing
• excellent communication
• top four drivers of HCAHPS ratings
• good first impression
• first impression behaviors
• proper healthcare
• healthcare communication

• PatientSET™ Program
• PatientSET™ Education
• PatientSET™ Assessment