• How to Improve on the HCAHPS Patient Satisfaction Survey

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    The patient satisfaction survey, HCAHPS, reflects patients’ perspectives of their hospital experience. The survey results are used to compare hospitals to each other using measures that are significant to healthcare consumers. HCAHPS scores ...

  • Why A Better Patient Experience Now

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    Providing a better patient experience continues to challenge hospitals and other medical facilities, despite: The numerous national conferences examining this issue and proposing means to better achieve it; The countless newspaper st...