• Nonverbal Communication

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    Nonverbal communication is the single most powerful form of communication.   There are three main channels of communication (Eggert, 2012).  The meaning of the words represents 7% of the message; how the words are said accounts for 38% of the message; but the body language of the speaker contributes to 55% of the message.  Understanding and using appropriate body language is therefore essential for successful relationships.   First impressions cannot be made a second time.  The face represents a huge proportion of nonverbal communication.  A smile is a positive sign that can make you appear more friendly, more intelligent, more cooperative, more honest and more trustworthy.  Good eye contact – a priority for athletic coaches and sales trainers, among others - is important because it expresses interest.  Maintaining eye contact while smiling and appearing friendly will help you make a great first impression. 

    Dr. Doug Finefrock is a leading national specialist in improving the Patient Experience and HCAHPS scores.  His Patient SET™ Program "Satisfaction Every Time" with The Sullivan Group includes physician CME and nursing CE online video courses that provide scalable communication training for healthcare workers.

  • Effective Communication: Often Overlooked, Misunderstood

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    Many people consider themselves to be good communicators, but do not truly understand the skills required to be effective communicators.  Think back on your experience with high school or college instructors.  How many of them would sim...